LUCIA MIDI DRESS

Hire Period: Strictly 4 Days 

When booking an item from Dressed By ES, you are asked to select a "Delivery Date". You should select a Delivery Date which is 1 or 2 days before the day you intend to wear the item(s). 

** Please select Friday as your start date for all Saturday and Sunday Hires including pick ups. We do not allow start dates on a Wednesday due to the last day of your hire being the Saturday when post offices are closed and your item is unable to be posted back. Please select Thursday as your start date for Friday events. 

The rental period you have selected for your rental is 'inclusive'. For example, a 4-day rental period can mean that your item will arrive by Friday and you will post it back on Monday. In this example, both the Friday and the Monday are included in the 4-day period.

The item(s) will be sent in order to arrive to the address provided on or before your chosen Delivery Date. All items are shipped express.

You will receive a tracking number to your supplied email address when the items have been dispatched. If you haven't received this 1 day prior to your selected Delivery Date, feel free to get in touch.

In the vast majority of cases, your item(s) will arrive on or before your Delivery Date. Due to unforeseen circumstances and factors outside our control, usually related to issues with Australia Post, it may arrive late.

If the item arrives too late for you to wear it to your event, and it is returned unworn, you will be provided with a refund or credit note per below:

• If your order was placed 3 or more business days prior to your chosen delivery date, it will be a full refund minus $30 postage costs
• Otherwise it will be considered a "last-minute order" and you will be provided a full credit note minus $30 to cover two-way express postage costs.

No refund or credit will be provided if the delivery is slightly late, but you are still able to wear it to your event.

If your delivery fails because you have provided an incorrect or incomplete address, you will not be entitled to a refund or credit. It is your responsibility to ensure that the address you enter is accurate and complete according to Australia Post and in some cases, other postage providers. This includes providing a valid apartment/unit number, company name or any other information required for postage providers to deliver to you.

If you require your item for a longer period of time please contact us at info@dressedbyes.com

FIT AND APPEARANCE

At this point in time, we are an online only platform and do not offer try on appointments. We suggest trying on the piece in store or contacting us or the brand for more sizing/ appearance details.

We try to provide as much information as we can regarding the fit and appearance of the items available for hire on our website based off our own personal experience, opinion, and research. Dressed By ES takes no responsibility if you choose a size or item which does not fit you, does not suit you or does not suit the occasion you've chosen the item for. Please ensure if you are unsure about an item or how it looks, you do thorough research and contact the brand themselves as they withhold the most knowledge and information about their own products. If in doubt, please get in touch and we will assist you as much as possible. There will be no refund or credit offered in this circumstance.

CANCELLATIONS

Dressed By ES does not offer refunds for cancelled orders, strictly a store credit only minus a small cancellation fee of $30. To be eligible for any store credit, cancellations must be made 30 days prior to the start date of your hire booking. 

Credit notes due to cancellations are valid for 6 months and will expire if not used within that period. Once the credit note is used to make a new hire booking with Dressed By ES, the sale is final and not subject to any changes or cancellations for another credit note (this includes where the item is not the correct fit). 

In exceptional circumstances we will consider a cancellation outside the allowances above, but reserve the right to decide. Please get in touch to explain your situation for our consideration.

For more information, please click here to view our Ts and Cs. 

CANCELLATION FEE

A small cancellation fee of $30 is present for all credit notes. This fee is to cover loss of business costs due to the dress not being available to other clients, dry cleaning and other costs associated with fulfilling the order such as postage bags, labels etc.

*All orders placed using AfterPay will incur an extra $10.95 cancellation fee.*

Cancellations will not be accepted on days where their is a sale or a promo offer. 

CANCELLATIONS BY DRESSED BY ES

Dressed By ES may cancel your booking, for any reason. The compensation to you will be limited to the amount you paid to Dressed By ES for the booking and postage. Dressed By ES will not be responsible for any consequential damages that result from cancellation of the booking.

Reasons Dressed By ES may cancel your booking include, but are not limited to:

• The item is damaged by a customer that has rented the item prior to you.
• The item is lost or stolen by a customer that rented the item prior to you.
• It is deemed that it is not possible to deliver the item to you in time for your booking, due to previous late return by a customer, or for any other reason, such as postage network delays (particularly during periods of COVID-19 restrictions).

In all cases above, you will be entitled to a full refund.

COVID-19

Orders cancelled due to COVID-19 are subject to the ordinary cancellation terms however the cancellation fee will be waived and no period of notice for the cancellation is required. 

PLEASE NOTE PROOF WILL NEED TO BE SUPPLIED.

POSTAGE DELAYS

Since COVID-19, Australia Post has experienced postage delays. Dressed By ES is working hard to ship all bookings early to ensure on time delivery and cannot be held responsible for unforeseen delays. We understand the inconvenience caused by a delayed delivery and can offer you a refund minus postage ($30) or 110% store credit valid for 6 months once the item is back with us. Whichever is best for you! To be eligible for this the lender must have placed the hire 3 or more business days prior to the rental start date. No cancellation fee applies. 

REFUNDS

You will be entitled to a full refund, including the cost of postage, in any of the following circumstances:

• The item arrives in a condition that is not considered acceptable.
• The incorrect item is sent to you.
• The item sent to you is vastly different to the item described on our website.

In all the above circumstances, you forfeit your right to a refund if the item(s) are returned to us worn. 

Please email info@dressedbyes.com ASAP if you'd like to request a refund for one of the reasons listed above. Requests for a refund should be received within 4 hours after the package was delivered to you to be considered. 

In order for us to assess the items upon return you will need to wait until the item is returned back to us before a refund can be approved. This especially applies to issues with condition, such as faults, damage or stains. The item will need to be assessed prior to the refund being approved and processed.

LAST MINUTE ORDERS

If you placed your booking less than 3 full business days prior to your selected delivery date, your order will be considered a "last-minute order". In this case the risk falls on the lender and Dressed By ES will not be liable for an item not arriving in time for your event due to postage. In the instance your item doesn’t arrive in time you will be eligible for a full credit note minus $30 to cover two-way express postage expenses. 

To determine whether it is a last-minute order, a cut-off time of 12pm Sydney/Melbourne time is used. For example, if you are choosing a Friday delivery date, your order would be considered a last-minute order if it is placed any time after 12pm on Tuesday.

We are challenged with Australia Post's lack of delivery guarantees at the moment, but we do our very best to make sure things arrive on time. It is however made a lot more difficult if bookings are made at very short notice, which is why this condition exists.

If we don't believe there is a high likelihood of the item arriving in time, it either won't be sent or we will be in touch with you to give you the option of accepting the risk. If it isn't sent, you will get a full refund.

RETURNS

We try to provide as much information as we can regarding the fit of the items available for hire on our website. We take no responsibility if you choose a size or item which does not fit you or does not suit you. If in doubt, please get in touch! Due to the nature of our business there will be no refund or credit offered in this circumstance.

Delivery is available Australia-wide.

Your item will be delivered by Australia Post Express Post and a tracking number will be provided by email when it is sent. It will be sent to arrive on or before your selected delivery date.

Your package will come with a prepaid Express Post satchel for returning your items. Further instructions will be provided when your package is sent. You should never clean/dry-clean the garment. This is included as part of the service and you will only be charged for stains if they are permanent and cannot be removed in dry-cleaning.